A paradigm shift. It happens when we start to see things from a new perspective. For example, when I was in sales, I used to approach customers with an attitude of "How can I sell this person something?" That's the approach that was taught to me by the company I worked for. Later, I cam across the book, Integrity Selling, whose author taught me that good salespeople approach their customers with this mindset: "How can I help this person?"
What a difference this made in my sales! From that point on, I started looking at things from the customer's point of view. I also started to take the attitude that I would only sell the customer items that helped him with whatever need or want he was trying to satisfy.
How about you? Ever have a paradigm shift? Did you ever think you understood someone and then find out later you were completely mistaken?
Truth,
Mr. Burd
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